Shipping policy

It’s a Moment, we aim to deliver your orders quickly and reliably so you can enjoy every special moment without delay. Orders are typically processed within 1–3 business days after payment confirmation.

Shipping times vary depending on your location. Standard delivery usually takes 5–10 business days, while international orders may take 7–15 business days. Please note that delivery times are estimates and may be affected by external factors such as customs delays or carrier issues.

Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package in real time.

Shipping fees are calculated at checkout based on your location and order size. In some cases, we may offer free shipping promotions, which will be clearly stated on our website.

It is the customer’s responsibility to provide accurate shipping information. We are not responsible for delays or lost packages caused by incorrect addresses.

If your order arrives damaged or you experience any delivery issues, please contact us at dyannah@itsamoment.com within 7 days of receiving your package.

We are committed to making your shopping experience smooth, dependable, and stress-free.